Here's a great story about how Comcast's customer service and billing is abysmal. It mirrors my last experience with Comcast perfectly.
Here's a pithy quote from the article that says it even better: I wouldn't give my business back to Comcast, even if their service was cheaper and the technology superior - their customer service is that bad.
I haven't had much cause to deal with Clearwire's customer service or billing... but they also don't seem to go out of their way to irritate me, or just completely don't care about me as a customer, as was my experience with Comcast.
By Steve Stroh
This article is Copyright © 2008 by Steve Stroh except for specifically-marked excerpts. Excerpts and links are expressly permitted (and encouraged).
This article was written and posted via Broadband Wireless Internet Access (BWIA); Clearwire service using a NextNet Wireless / Motorola Expedience Residential Service Unit (RSU).
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